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DELIVERY POLICY

  • All deliveries are only within Malaysia. Street names and post code  must be correct and accurate.
  • NO P.O. Box or International addresses.
  • If the packaging seal is opened or damaged, DO NOT accept the parcel.
  • If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated time frame for next deliveries or pick up.
  • If the order is not collected within the stipulated time, the order may be disposed of and there shall not be any refund for the amount purchased for that order.
  • We only use standard packaging materials for all orders.
  • We deliver each order to one delivery address within Malaysia.

 

SHIPPING CHARGES

  • A standard shipping & handling fee of RM15.00 (Ringgit Malaysia fifteen) for West Malaysia and RM 25.00 (Ringgit Malaysia Twenty Five) for East Malaysia every transaction for local delivery unless otherwise stated. * (the fee is subject to change by the management without prior notice).
  • STRICTLY NO REFUND for shipping & handling charges.
  • All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

 

DELIVERY LEAD TIME

  • Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  • Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays.
  • Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
    • Peninsular Malaysia : 7 – 8 business working days.*
    • Sabah & Sarawak : 8 – 10 business working days.*

*subject to courier service’s changes.

 

SALES, PROMOTIONS & FESTIVES PERIODS

During peak online sales & promotional periods, orders and deliveries may take longer.

For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.